How can we help?

You’re probably inside the Instagram, TikTok or Facebook browser — they often can’t pick files. Tap ⋯ and choose Open in browser (Safari on iPhone, Chrome on Android), then try again.

Downloads go to the Files app → Downloads. Tap “Choose my export” and pick the ZIP from there. Don’t unzip it first.

The most common reasons: the download contains only photos and videos, it was requested as PDF, or single files were picked instead of the whole ZIP. Request the data again in JSON format and drop the ZIP exactly as you received it. The message on screen tells you which case it is.

Select all parts at once (hold Ctrl or Shift), or put them in one folder and drop the folder. They’re read together.

Yes. The file is read inside your browser and never uploaded. You can turn on airplane mode after the page loads — it still works.

Small requests are often ready in minutes, large ones can take hours or a few days. Check your e-mail and Accounts Center → Download your information. The link expires after a few days — if it did, request it again.

For unfollowers: Followers and following, format JSON, date range All time. For messages, stats and privacy: All available information. See the step-by-step guide.

Each platform page has the exact steps: TikTok, X, Facebook, LinkedIn.

It needs two exports from different dates. Your first one is saved as a snapshot; drop a fresh export a week or two later and the comparison appears. Still have an older export on your computer? Select it together with the new one and you’ll see the comparison right away.

Exports can lag a few hours behind the app and leave out deactivated accounts. Small differences are normal.

Snapshots live in your browser. Clearing site data, private windows or a different browser start fresh. Use Download backup in “Who unfollowed you” to keep a copy, and Restore backup to bring it back.

Small exchange fees are tolerated. If too little arrived, the payment page shows the missing amount: send it to the same address and paste the new transaction hash.

Only TRON (TRC20) payments reach the order. Funds sent on Ethereum, BNB Chain or other networks can’t be detected automatically — contact us with the transaction hash.

If you entered an e-mail at checkout, the key is in that e-mail. On the device you bought on, My license shows it too. Otherwise contact us with your transaction hash.

Never. Plans are one-time payments; you get a reminder before a time-limited plan ends and decide yourself whether to extend.